Tim Burton Planning Limited (who may be referred to as “TBP”, “we” or “us”) undertake to protect any personal information you supply us with in accordance with the provisions of this notice. Our management of your data will be governed by the General Data Protection Regulation (GDPR). Information about GDPR, and other elements of your rights concerning your personal data can be found at https://ico.org.uk/
This notice describes how your information will be used by us, how you can manage the information we hold and how you can contact us.
Firstly, we will never sell your information to any third party.
You always have the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ emails or share your data with anyone else who might.
The contents of this notice may change from time to time, so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will contact you directly to notify you of any significant changes.
You can withdraw your consent for us to hold your information at any time by contacting us using the methods set out below. If you exercise this option, we will only contact you using information in the public domain or until the conclusion of an ongoing business relationship.
We may use your personal information where this is necessary to implement a contract with you and to carry out and complete the work you have asked us to do on your behalf.
We may use your personal information where it is necessary to enable us to carry out activities that it is in our legitimate interests as a business to undertake.
Understanding our clients’ needs
We may occasionally contact you to ask for your opinion of the service we have provided to you. This helps us improve our service standards, but your response is entirely discretionary, and you can opt out of such contact at any time.
We may identify and record when you have received, opened or engaged with electronic communications.
We may undertake processing necessary for us to operate the administrative aspects of our business efficiently and effectively and to verify the accuracy of information that we hold about you and create a better understanding of your needs as a client.
For information security purposes to enable us to take steps to protect your information against loss, damage, theft or unauthorised access.
To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for promotional purposes, we will keep a record of this in order to be able to comply with your request).
To inform you of updates to our terms and conditions.
How long do we keep your information for?
We do not retain personal information in an identifiable format for longer than is necessary.
If we have a business relationship with you, we hold your personal information for 7 years from the date our relationship ends. We hold your personal information for this period to align with best accounting practices. We may also hold on to your information to establish, bring or defend legal claims.
The only exceptions to the retention period above are where:
• The law requires us to hold your personal information for a longer period, or delete it sooner.
• Where you have raised a complaint or concern regarding a service offered by us, in which case we will retain your information for a period of 7 years following the date of that complaint or query or
• You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law.
How can you manage the information we hold about you?
You have the right as an individual to access the personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you. You can also object to us using your personal information.
You have rights in relation to your personal information under data protection law. If you exercise those rights, we may ask you for information to confirm your identity. Where appropriate, we may ask you for additional details to help us search for your personal information. Our target is to respond to you within 30 days from receipt of your request (including any identification documents requested).
You have the right to:
Ask for a copy of the information that we hold about you;
Correct and update your information;
Withdraw your consent where we rely on it.
Object to our use of your information (where we rely on our legitimate interests to use it) provided we do not have any continuing lawful reason to continue to use and process it.
Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information;
You can exercise the above rights and/or manage your information by contacting us follows:
Post: Tim Burton Planning Ltd, 4 King Square, Bridgwater Somerset TA6 3YF
Email: contact: firstname.lastname@example.org
If you are unhappy with our response, you have the right to lodge a complaint with the data protection regulator. The contact details for the Information Commissioner’s Office (the data protection regulator in the UK) are:
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF